hbahe's commitment to responsible gaming
hbahe believes entertainment is truly enjoyable only when it is controlled and experienced with awareness. Through our safety tools and 24/7 support team, you will always be protected.
Why it is important to keep gaming under control
Online betting and casino gaming is a legitimate form of entertainment — as long as it stays within the bounds of enjoyment. However, excessive play can harm other important areas of life — family, work, and health. At hbahe, we do not treat responsible gambling as merely a policy obligation; we see it as a genuine responsibility toward our players.
Our platform is for users aged 21 and above only. Underage persons are strictly prohibited from opening an account, and we maintain age verification processes. To ensure your gaming experience always remains enjoyable, we have built several protective tools directly into your account.
- Set your own deposit limits
- Take a time-out at any time
- Take a break through self-exclusion
- 24/7 live chat support in Bengali
Control is in your hands
hbahe gives you full control over your own gaming. The tools below are available directly in your account settings.
Deposit Limits
Set your own limits for daily, weekly, or monthly deposits. A 72-hour waiting period applies if you wish to increase a limit — which protects you from depositing more on impulse. Reducing a limit takes effect immediately.
Time-Out Break
Take a set break of 24 hours to 30 days. During this time no betting or gaming will be possible on your account, but the account will not be fully closed. It will be reactivated automatically once the break ends.
Self-Exclusion
If you need a longer-term break, choose self-exclusion — from 3 months to 5 years. While exclusion is active, the account cannot be reopened. Contact us via live chat if needed and our team will guide you through the process.
Gaming History
View a full history of all your betting and gaming activity at any time. Analyse how much time and money you have spent and stay informed.
Reality Check
A reminder message appears on screen at set intervals (such as every 30 or 60 minutes) to let you know how long you have been playing. This helps you keep track of time.
Talk to the Support Team
If you feel that gaming is getting out of control, speak to our specially trained support team in Bengali via live chat. We will help you without judgment, with understanding.
When should you seek help?
Most people play for entertainment and enjoy it without any issues. However, for some, gaming can become a problem over time. If you notice these signs in your own behaviour, do not delay in seeking help.
Remember: Problem gambling is a behavioural issue that can be treated. Asking for help is a sign of courage, not weakness.
- You keep playing in an attempt to recover lost money and are losing even more.
- You are hiding your gambling from family or friends, or lying about it.
- You are using money meant for rent, food, or other essential expenses on betting.
- You feel restless, anxious, or upset when you are not playing.
- You are trying to stop playing but keep failing.
- Gaming is causing problems in your work, family, or social relationships.
- You are turning to gaming to relieve stress, loneliness, or anxiety.
Ways to enjoy responsibly
Set a budget
Set a limit for yourself before each session and stick to it. Only spend money that, if lost, will not cause any problems in your daily life.
Set a time limit
Decide how long you will play before you start. Set an alarm and stop after the set time — whether you are winning or losing.
Do not play under stress
Avoid playing when you are angry, anxious, or under the influence of alcohol. Decision-making ability is reduced in these states and the tendency to take excessive risks increases.
Think of gaming as entertainment
Do not think of gaming as a source of income. Staying profitable in casino or betting over the long term is not possible — it is entertainment, not an investment.
How to set a deposit limit
After logging in to your hbahe account, go to the "Account Settings" section. Click on the "Responsible Gaming" tab there. Set your daily, weekly, or monthly deposit limit. The limit will take effect immediately. Keep in mind that the minimum deposit is ৳200, reducing a limit is always immediate, but increasing one requires a 72-hour wait.
Self-Exclusion Process
To apply for self-exclusion, contact our support team via live chat or write to us at [email protected]. We will process your request promptly and lock your account for the period you have chosen. No marketing communications will be sent to you while the exclusion is active.
We are always by your side
Do not hesitate to contact our team with any concerns or issues related to gaming.
Live Chat
Live chat directly in Bengali on the website — available 24/7, any day of the week, day or night.
Email Support
Email us at [email protected] — all responsible gaming requests are handled on a priority basis.
Confidentiality assured
All your information and concerns are kept completely confidential. Our team helps without judgment, with understanding.
Responsible Gaming FAQ
Play safe, play with joy
Keep your gaming experience at hbahe always enjoyable and safe.
Check the FAQ if you have questions, or speak to us directly.