hbahe Privacy Policy

1Introduction

hbahe is a trusted online betting and casino platform in Bangladesh. We place the highest priority on the privacy of our users. This Privacy Policy ("Policy") describes how hbahe collects, uses, stores, and protects personal information about you when you use our website (hbahe.cam) and related services ("Services").

By registering on or continuing to use our platform, you are considered to have agreed to the terms set out in this Privacy Policy. If you do not agree with this Policy, please refrain from using our services.

This Policy applies to all users — including those who only browse the website, as well as registered members who enjoy the full range of hbahe services. We commit that your information will never be sold to third parties.

2Information We Collect

hbahe collects information about you in several ways. The details are outlined below:

2.1 Information You Provide Directly

• Name, username, and password
• Date of birth (for age verification — to confirm you are 21+)
• Email address and mobile number
• Mobile wallet details (bKash, Nagad, Rocket, Upay — for transaction processing only)
• Identity verification documents (National ID card where applicable)
• Information provided through live chat and email support

2.2 Automatically Collected Information

• IP address and device type
• Browser type and version
• Operating system information
• Date and time of service use
• Site navigation activity and page views
• Session data and cookies data

2.3 Transaction-Related Information

• Deposit and withdrawal history (amount, time, method)
• Bonus and promotion usage records
• Gaming history (which games were played, bet amounts)

3Purpose of Using Your Information

hbahe uses your personal information only for specific and legitimate purposes. The purposes for which we process your information are:

• Account management: To complete registration, login, and account verification processes.
• Service delivery: To properly operate betting, gaming, and other platform functions.
• Financial transactions: To securely process deposits and withdrawals and to prevent fraud.
• Customer support: To resolve your issues through 24/7 live chat and email support in Bengali.
• Security and compliance: To comply with Anti-Money Laundering (AML) policies and to ensure account security.
• Age verification: To confirm that only individuals aged 21 or above are using the service.
• Personalized experience: To recommend games based on your preferences and to provide relevant promotions.
• Communication: To send important account updates, security notices, and service-related information.
• Service improvement: To analyze user behavior and improve the platform experience.

4Sharing Information with Third Parties

hbahe never sells or rents your personal information to third parties. However, information may be shared in the limited circumstances listed below:

4.1 Service Providers

To operate our platform, we work with certain selected third-party technology companies. These include payment processing partners (bKash, Nagad, Rocket, Upay), game software providers (such as Pragmatic Play, JILI, PG Soft, Spribe), and server hosting services. These partners can only access the information necessary to provide their specific services and are bound by strict confidentiality agreements.

4.2 Legal Obligations

If we are legally required to disclose information in order to comply with a court order, a lawful request from a government authority, or applicable law, we are obligated to do so.

4.3 Fraud Prevention and Security

Information may be shared with relevant authorities to investigate fraud, account hacking, or other security threats in order to protect our platform, other users, or the public.

4.4 Business Transfers

In the event of any merger, acquisition, or sale of assets involving hbahe, user information may form part of the relevant transaction. We will notify you in advance in such circumstances.

5Cookies and Tracking Technologies

The hbahe website uses cookies and similar technologies to improve your browsing experience and to operate our services effectively.

5.1 Types of Cookies

• Essential cookies: Required for managing login sessions, security, and core service functionality. These cannot be disabled.
• Functional cookies: Used to remember your language preferences, login details, and personal settings.
• Analytics cookies: Help us understand how users navigate the site and improve the experience.
• Performance cookies: Used to identify site loading speed and technical errors.

5.2 Managing Cookies

You can disable or delete non-essential cookies through your browser settings. Please note that disabling certain cookies may limit some site functionality. Most modern browsers (Chrome, Firefox, Edge, Safari) provide options to control cookies.

6Data Retention and Deletion

hbahe retains your personal information only for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as required to comply with applicable law.

6.1 Retention Periods

• Account information: For the entire period the account is active and for at least 5 years after it is closed.
• Financial transaction records: A minimum of 7 years as required by law.
• Customer support communications: Up to 3 years after the issue is resolved.
• Log files and technical data: Up to 12 months.

6.2 Data Deletion Requests

After an account is closed or once the legal retention period has ended, your personal information is automatically and securely deleted or anonymized. You may request deletion of your data from our support team; however, some information must be retained for a specified period due to legal obligations.

7Your Rights and Choices

hbahe believes you should have full control over your own information. To that end, we provide the following rights:

• Right of access: You have the right to request information about what data we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information in your profile.
• Right to erasure: In certain circumstances, you may request deletion of your personal information.
• Right to restrict processing: You may request that the processing of your information be temporarily suspended.
• Right to data portability: You may request your information in a structured, commonly used format.
• Right to object: You may object to the processing of your information for marketing communications.
• Right to withdraw consent: Where processing of your information is based on your consent, you may withdraw that consent at any time.

To exercise any of the above rights, please email [email protected] or contact our 24/7 live chat support.

8Security Measures

hbahe has adopted industry-standard technical and organizational security measures to keep your personal information protected.

8.1 Technical Safeguards

• SSL/TLS encryption: All data transfers between your browser and our servers are protected by SSL encryption.
• Database encryption: Sensitive information stored in our databases is kept in encrypted form.
• Firewall protection: Advanced firewalls and intrusion detection systems are in use.
• Regular security audits: Our systems undergo regular security assessments.
• Two-step verification: A two-step verification option is available for added account security.

8.2 Organizational Measures

• Only authorized staff can access personal information, and only to the extent necessary.
• All staff are trained on privacy and data protection.
• A rapid response plan is in place in the event of a data breach.

8.3 Steps in the Event of a Data Breach

If a serious data breach occurs and it poses a high risk to your rights and freedoms, we will notify you as soon as possible. The notification will include the nature of the breach, the likely consequences, and the measures we are taking.

9Protection of Minors' Information

hbahe strictly provides its services only to individuals aged 21 or above. We do not knowingly collect personal information from any minor (anyone under 18 or 21 years of age).

Providing a date of birth at registration is mandatory. If we become aware that any of our users is under 21, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please notify us immediately at [email protected].

10Changes to This Policy

We may update this Privacy Policy from time to time. Changes may occur due to improvements to our services, changes in legal requirements, or the addition of new technologies.

For any significant changes, we will notify you in the following ways:

• A clear notice will be displayed on the website.
• A notification will be sent to your registered email address.
• The "Last Updated" date at the top of the policy will change.

If you continue using our services after any changes, you will be considered to have accepted the updated policy. We recommend you visit this page regularly.